Contact Support
Hours of Operation
North America
Tripwire Support is open Monday-Friday, 6:00am-6:00pm Pacific, 9:00am to 9:00pm Eastern. We recognize US Federal Holidays. Emergency 24x7 Support is provided via call back service.
Europe
Tripwire Support is open Monday-Friday, 8:00am-8:00pm London (BDT/BST). We recognize UK Holidays. Emergency 24x7 Support is provided via call back service.
Asia and Pacific
Tripwire Support is open Monday-Friday, 9:00am-6:00pm Sydney, 7:00am to 4:00pm Singapore. We recognize Australian Holidays. Emergency 24x7 Support is provided via call back service.
Email Support†
support[ at ]tripwire[ dot ]com
†In order to email Tripwire Support, customers must have a current Tripwire Support contract or be registered as a Partner. Customers are also required to register in our Tripwire Customer Center to send and receive Support emails.
Phone Support
Holidays
All support is provided by US, UK, & JP based personnel. We observe the following Worldwide & US holidays.
2017 |
North America |
Jan 2, Feb 20, May 29, Jul 3-4, Sep 4, Nov 23-24, Dec 25 |
EMEA |
Jan 2, Apr 14, Apr 17, May 1, May 29, Aug 28, Dec 25-26 |
APAC |
Jan 2, Jan 26, Apr 14, Apr 17, Apr 25, Jun 12, Dec 25-26 |
Japan |
Jan 2-4, Jan 9, Feb 11, Mar 20, Apr 29, May 4-5, Jul 17, Sep 18, Sep 22, Oct 9, Nov 3, Nov 23, Dec 25-29 |